Questions
Straightanswers.
Payments, verification, cancellations, coverage — the short version.
01How do payments work?+
You pay one price in the app — the session price on the coach's profile, court included — and you're booked the moment payment goes through. If the court falls through you're refunded in full automatically, and cancelling before the session starts refunds you too.
02How are coaches verified?+
Every coach application is reviewed by our team. Coaches upload their certifications (FIP, IPC, national federations…) and we check them before the profile goes live. Verified documents get a badge on the profile.
03What happens after I send a booking request?+
The coach has 24 hours to accept or decline. Once accepted, they confirm a real court slot at one of our partner venues, and you get a notification with the final details. If they don't respond in time, the request expires automatically.
04Can I cancel a booking?+
Yes — you can cancel from the booking page before the session. Your coach is notified immediately, and the court slot is released.
05What if I don't know my level?+
Take the 60-second quiz when you sign up. It places you as beginner, intermediate or advanced, and coaches see it so the first session fits from ball one. You can retake it anytime.
06I'm a coach — what does it cost?+
Nothing in v1. You keep 100% of your rate. Create a profile, get verified, and start receiving requests.
07Which areas do you cover?+
We're live across the UAE, starting with Dubai — Marina, JLT, Al Quoz, Jumeirah, Business Bay — and expanding to every emirate. Coaches list the venues where they train, and you can filter by your favourite.
08Is there a mobile app?+
Servea is an installable web app: open the site on your phone and tap "Install app" (or "Add to Home Screen" on iOS). You get an app-like experience with notifications, no app store needed.